Customer Focussed Service Department

Customer Focussed Service Department

PumpSmart Limited consider the role of the service engineer to be more than an equipment repairer. Too often we see poorly advised customers spending money needlessly where in fact, with a little more thought and consideration from our team, better solutions may be possible.

  • Fully trained and insured engineers with many years experience.
  • Quick and efficient response in case of breakdown.
  • Service Plan options, 1 or 3 Year scheduled maintenance packages.
  • Whole System Analysis.
  • Genuine spare parts used where possible.
  • All manufacturers equipment considered.
  • Full report on completion.
  • Equipment replacement or upgrades.

As with all things in life, the most expensive option is not always the best and in turn, simpler solutions can often offer the greatest reward. For example, is it cost effective to replace a booster set completely or, can it be upgraded with a new control panel? This is a scenario where the correct advice, from our experienced service and technical team, can make all the difference.

All our service visits are followed by a comprehensive, detailed report with information pertaining to the work undertaken but also outlining any recommended remedial or improvement works we feel are required.