At PumpSmart Limited we know that people perform better when they feel they can be themselves. As a business we want to foster a culture of ‘acceptance without exception’.

Investing in a diverse workforce enables us as a business to deliver a more inclusive service and improve customer care.

Equality is about creating a fairer society where everyone has the opportunity to fulfil their potential. Diversity is about recognising and valuing difference in its broadest sense. Inclusion is about an individual’s experience within the workplace and in wider society and the extent to which they feel valued and included.

As a company we have legal requirements under the Equality Act 2010 to promote equality with due regard to the protected characteristics of:

• Age
• Disability
• Gender re-assignment
• Marriage and civil partnership
• Pregnancy and maternity,
• Race
• Religion or belief
• Sex
• Sexual orientation

The Equality Act 2010 created a new general duty on our business, so when carrying out our functions we have due regard to:

• The need to eliminate discrimination, harassment and victimisation
• The need to advance equality of opportunity between persons who share a relevant protected characteristic and those who do not
• The need to foster good relations between people who share a relevant protected characteristic and people who do not

The Equality Act 2010 provides protection from “prohibited conduct” for groups of people with protected characteristics. Examples of prohibited conduct includes, direct discrimination (including combination discrimination), indirect discrimination, discrimination by association, discrimination by perception, harassment and victimisation.

The needs and circumstances for our customers and staff can be distinct and specific. In providing quality services and a working environment that are appropriate and effective for all, we prioritise and promote equality, diversity and inclusion in all our business activities.