Privacy Policy

PumpSmart Limited – General Privacy Notice

Here at PumpSmart Limited we operate in a predominantly business to business environment so the personal data we use is limited however we still take your privacy seriously. We use personal information to administer accounts and to provide goods and services that have been requested from us in addition to occasional marketing emails.

Identity and Contact details of Data Controller

PumpSmart Limited
Unit D1
Colchester Seedbed Centre
Wyncolls Road
Co4 9HT

Email Contact:
Telephone: 01206 851535

Contact Details of Data Protection Officer

DPO: Julie Cox
Email Contact:
Telephone: 01206 851535

Purposes of processing at PumpSmart Limited

To provide a product / service
To provide a product / service marketing
To make enquiries / place orders with suppliers

Legal Basis of Processing

The legal basis of processing at PumpSmart Limited is Legitimate Interest

Legitimate Interest

Although PumpSmart Limited works in a predominately Business to Business environment it is noted that on occasion individuals may contact and share their data with us. We handle personal data only for core business purposes of advertising marketing and PR and accounts and record keeping.
• Processing of orders and enquiries.
• Direct marketing to current and historic customers.

Recipients/Categories of recipients to whom personal data will be disclosed, including any outside the European Economic Area (EEA) – Couriers may be given names and telephone numbers for the purposes of making deliveries to customers. Suppliers may be given names and telephone numbers for the purposes of making direct deliveries. Customer’s details may be shared with our bank Lloyds Bank UK PLC

International Transfer – No information is passed to any third country or recipient outside the EEA

Data Retention – Individuals who leave customers/suppliers employment are marked as inactive on our computer system and paper records are retained for 7 years in accordance with retention legislation ( Details of individuals that appear on paperwork will be destroyed on this basis.

Data Subjects Rights

Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:

  • the right to be informed about the collection and the use of their personal data
  • the right to access personal data and supplementary information
  • the right to have inaccurate personal data rectified, or completed if it is incomplete
  • the right to erasure (to be forgotten) in certain circumstances
  • the right to restrict processing in certain circumstances
  • the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
  • the right to object to processing in certain circumstances
  • rights in relation to automated decision making and profiling
  • the right to withdraw consent at any time (where relevant)

Right to Complain

Data subjects have the right to complain to the Information Commissioner’s Office if they believe there is a problem with the processing of data at PumpSmart Limited.

Statutory/Contractual Requirement of personal data and consequences of failure to provide such data – In all cases Data is provided on a contractual basis. In respect of customers/suppliers, information is given in order to facilitate communication, without such information we would be unable to provide quotes/purchase orders/goods

Data provided on mandatory or voluntary basis?

Data is provided on a voluntary basis

Possible consequences of not providing the data

Non provision of data will prevent us from providing the information, goods and services requested.

Details of any automated decision making

There is no automated decision making involved in the processing of data at PumpSmart Limited

Categories of personal data concerned

  • Customer Data Supplier Data
  • Name
  • Company Employed at:
    • Work/Correspondence Address*
    • Work Telephone Numbers*
    • Work Telephone Numbers (incl. mobile): (incl. mobile)*
  • Email address: Email address*

*Where we have been contacted by an individual these contact details may be their personal details.

Source of data

Customer Data Supplier Data

  • Data will be/will have been provided by the Customer
  • Data will be/will have been provided by the Supplier

This notice was written on 21 May 2018

Updated 3 June 2020.

It will be kept under regular review.